Veracity Contact Center Capabilities
Outbound Campaign Manager automates outbound calls for sales and marketing.
Expert Collaboration and Communications utilizes embedded voice and chat capabilities through on-demand collaboration reducing first-contact resolution time, while enhancing the customer experience.
Enhanced Sales Force App catapults your CRM beyond standard screen pops. Navigate CRM data to provide agents rich contextual information for each customer interaction.
360 Customer Journey Analytics link and analyze the customer experience at each stage of the journey to improve customer service.
Workforce Optimization in a unified environment lowers operational costs through proper staffing and coaching tools.
Native Cloud replaces premise-based data centers with cloud-based applications.
Omni-Channel contact center combines voice, email, and chat communication in a unified environment providing seamless customer experience.
Predictive Analytics-Based Routing enhances big data analysis to understand your customer’s journey, predict needs and identify the top performing agents to deliver optimal results.
Unified Omni-Channel Solutions
Unified Contact Center
Centrally managed and administered ACD, IVR call recording, interaction history and CRM integration
Improve collaboration amongst agents, managers and back-office subject matter-experts
Omni-Channel View of Customer Journey
Analyze real-time cross-channel customer interactions
Pairs the customer with the optimal agent to best meet the specified customer need
Omni-Channel Customer Interaction
Communicate via voice, web, email, chat and social media from a unified environment
Reliable Redundant Worldwide Network
More than 200 Peering Partners Including:
AT&T Level 3 Verizon CLINK 1 Wilshire Apple Microsoft XD AWS Multiple Data Center
Cisco, Juniper, Sonus, Adtran, Ciena, VeloCloud
Tier-One Voice and Data Network
- National/International DID/DDI Provider (Can Port exsiting DIDs)
- Veracity has it’s own Toll Free RespOrg ID and LRN
- Facility based CLEC and Regulated Carrier
Technical and Operational Experience
- 75+ years combined engineering experience
- Deployed BSFT/Cisco in 2001
- 500,000+ voice lines implemented
- 300+ million calls processed per month
Veracity Delivers, Powered by Cisco
Tier One Voice and Data Network
White Glove Implementation with Local Support
Industry Leading Partners
Veracity Contact Center Benefits, Powered by Cisco
Improve business outcomes through increased sales conversions, revenues, retention, customer satisfaction, and first-call resolutions
Optimize the customer journey with analytics that tell you what is really happening and predictive analytics routing that anticipates customer needs
Globally deliver a consistent personalized customer experience by centrally queuing voice, email, and chat to ensure routing rules throughout contact centers
Reduce call abandon rates with a global queue that routes based on real-time data about call volumes, resource availability, and other variables
Improve performance across sites by centrally monitoring the business and operational performance of agents, teams, sites, systems, and partners in real time
Reduce administrative overhead by managing all contact center operations, resources, and interactions from a central command center in the cloud